Turnkey Technologies, Inc.

Senior Salesforce Consultant

US-MO-St. Louis
3 weeks ago
ID
2017-1061
# of Openings
1
Category
Salesforce

Overview

Turnkey Technologies, Inc. is now hiring a senior level, data-driven customer experience expert. Our consultants are innovators and problem solvers who apply their digital marketing, CRM and executive-level consulting acumen to deliver comprehensive business and digital engagement pre-sales strategies that differentiate and enhance results.

Responsibilities

This role collaborates with internal team members and leaders (across sales, service, marketing, solution engineering and other CRM teams) and executive client contacts. Consultants help drive consensus in and across our client's line of business around digital strategic vision as well as key areas of focus through a value-based, pragmatic roadmap to execution. This person must assume the role of trusted advisor for driving innovative digital strategies forward with customers while also improving overall Salesforce business performance. The Business Consultant focuses primarily in these areas:

  1. Business/Marketing/CX Consulting for Clients
  2. Innovation Management:
    1. Performing detailed cost/benefit analysis
    2. Run workshops/ present and evaluate solution options
    3. Assist clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement
  3. Solution Planning:
    1. Define scope and plan new solutions for clients.
      1. This includes determining how to measure business results modeling current/future business processes, gather business requirements and identifying the organizational changes required to successfully realize the benefits of the solution.
    2. Pre-Sales
      1. Work with both new prospects as part of the business development process as well as existing customers to help expand, strengthen and grow relationships.

Qualifications

Minimum Requirements

  • 7+ years of digital/CRM/marketing experience and/or management consulting experience with at least 5 years focused exclusively on the digital space
  • Proven experience leading digital strategy and digital roadmap projects in a complex business and marketing environment
  • Deep understanding of and passion for the customer lifecycle and managing the customer experience
  • Excellent communication and presentation skills; dynamic (persuasive) in presenting ideas to clients and prospective clients from VP to C-level
  • Strong understanding of marketing & advertising industry trends and the overall SaaS landscape.
  • Ability to understand, communicate and manage across the entire project lifecycle
  • Broad knowledge of technology trends and relevance to clients businesses

Preferred Requirements

  • Ability to develop data-driven business value cases to support recommendations and inform prioritization
  • Strong understanding of user research, user-centered design principles and online consumer behavior
  • Demonstrated success driving organizational change within client organizations
  • Past experience in organizational design consulting, process design and optimization, digital governance, and team dynamics a strong plus
  • New business opportunity identification

 

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